PRIVACY POLICY
How Global Diamond Investment Bank handles account information and personal data.
Global Diamond Investment Bank is committed to protecting personal information, account records, verification documents, transaction details, investment records, and secure portal activity submitted or maintained through our online banking environment.
OUR COMMITMENT
Privacy protection for private banking and investment account activity.
This Privacy Policy explains how Global Diamond Investment Bank may collect, use, store, review, protect, and process information connected to account applications, client portal access, document verification, transaction requests, investment records, account servicing, and customer support.
By using this website, submitting an account application, accessing the client portal, uploading documents, or contacting support, you acknowledge that your information may be processed for account administration, verification, security, service delivery, compliance review, and fraud-prevention purposes.
INFORMATION WE COLLECT
Information used to support account opening, verification, and secure banking access.
Personal Information
We may collect names, contact details, email addresses, phone numbers, residential information, identification details, account preferences, and other information submitted during account application or support communication.
Account Information
We may maintain account numbers, account type, account status, balances, transaction records, investment records, request history, administrative notes, and account servicing details.
Verification Documents
We may process identity documents, address documents, banking information, supporting documents, and additional records submitted for verification, account review, or service request processing.
Security Information
We may process login records, password reset activity, one-time passcode activity, Security PIN status, account access attempts, security settings, and account restriction records.
Transaction & Request Data
We may process deposit notices, withdrawal requests, transfer requests, new investment requests, account closure requests, request references, approval status, and completion details.
Technical Information
We may collect technical data such as device information, browser details, IP address, access times, pages visited, security logs, and other information used to protect the website and online banking portal.
HOW INFORMATION IS USED
We use information to provide, secure, review, and administer account services.
Information submitted to Global Diamond Investment Bank may be used to process account applications, verify identity and documents, activate secure client portal access, review transaction requests, maintain investment records, provide support, and protect account activity.
Information may also be used for internal review, fraud prevention, account restriction decisions, service improvement, security monitoring, legal compliance, record keeping, and communication about account or service activity.
INFORMATION SHARING
When information may be shared or reviewed.
Internal Review
Information may be reviewed internally by authorized personnel for account administration, transaction review, document verification, security monitoring, and customer support.
Service Providers
Information may be processed by trusted service providers who support hosting, email delivery, security monitoring, website operation, document handling, or other operational functions.
Legal & Compliance Purposes
Information may be disclosed where required by law, regulation, court order, compliance request, fraud-prevention need, legal claim, or security investigation.
DATA SECURITY
Security measures are used to help protect account information.
Global Diamond Investment Bank applies administrative, technical, and access-control measures designed to help protect personal information, account records, uploaded documents, transaction requests, investment records, and portal activity.
Access controls
Account access may require password login, OTP verification, and authorized portal access.
Request verification
Sensitive account requests may require Security PIN confirmation, document review, or administrative approval.
Account restriction
Access may be restricted when suspicious activity, failed verification, or security concerns are identified.
Secure communication
Account holders should avoid sending passwords, Security PINs, OTP codes, or sensitive access details by email.
DATA RETENTION
Information may be retained for account administration and compliance purposes.
Global Diamond Investment Bank may retain account information, documents, transaction records, investment records, request history, communication records, security logs, and administrative notes for as long as necessary to provide services, manage account activity, resolve disputes, meet legal or compliance requirements, and maintain internal records.
Retention periods may vary depending on the type of information, account status, request activity, legal requirements, compliance obligations, and business record keeping needs.
YOUR RESPONSIBILITIES
Keep your account information accurate and your access credentials private.
Account holders are responsible for providing accurate information, updating account details when necessary, protecting login credentials, safeguarding Security PIN information, and keeping one-time passcodes private.
Global Diamond Investment Bank will never ask you to send your full password, full Security PIN, or one-time passcode by email. If you believe your account information or access details may have been exposed, contact support immediately.
PRIVACY REQUESTS
Questions about your information.
Access Questions
You may contact support with questions about account information, submitted documents, transaction records, investment records, or portal data associated with your account.
Correction Requests
You may request correction or update of certain account information where inaccurate or outdated information appears in your account records.
Security Concerns
If you believe your account information, login details, Security PIN, or access credentials may be compromised, contact support immediately for review.
POLICY NOTICE
This Privacy Policy may be updated from time to time.
Global Diamond Investment Bank may update this Privacy Policy to reflect changes in account services, website functionality, security practices, operational requirements, legal obligations, or internal procedures. Updated versions may be posted on this website.
Continued use of the website, client portal, account services, or support channels after updates are posted may indicate acceptance of the revised policy.
PRIVACY SUPPORT
Contact support with questions about account information or privacy.
For questions about account information, document handling, secure portal access, or privacy-related requests, contact Global Diamond Investment Bank Support.